A tech-fix for lost luggage? Sounds about right

  • In April, U.S. airlines lost (at least temporarily) roughly 1 in 167 checked bags.
  • Automated baggage reconciliation and RFID tags could be a potential solution.
  • AI requires good quality baggage data to perform effectively and reduce baggage mishandling.

Every traveler’s worst nightmare has come true for many people who are flying this summer. As the trend of revenge travel — taking a trip to “get revenge” on missed opportunities during the pandemic — has surged, so has the amount of luggage being lost or mishandled by airlines. As it stands today, short-staffed airports and airlines are struggling to contain the mounting baggage crisis.

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